Cancel or get a refund

Two different things, in two different places. Cancelling you do yourself in about a minute. A refund is a short email to us.

Cancelling, step by step

Open the Snapture popup

Click the Snapture icon in Chrome's toolbar. If you don't see it, click the puzzle-piece icon and pin Snapture.

Under Snapture Pro, click Manage or cancel

It sits right below your subscription status. It only appears if you have a licence activated on this computer.

The two links sit under your subscription status.

Sign in with the email you paid with

That link opens Lemon Squeezy, the company that handles our payments. It is a sign-in page, not your subscription yet, which surprises people. Type the email address you used when you bought Pro and they send you a sign-in link. There is no password to remember.

Faster way. The receipt email you got when you paid already contains a direct link to the same page, and it skips the sign-in entirely. If you still have that email, use the link in it.

Find Snapture Pro and cancel it

Your subscriptions are listed there. Cancelling takes one click and is confirmed on screen and by email.

Asking for a refund

If Snapture didn't do what you needed, tell us within 14 days of your purchase and you get the full amount back. You don't have to explain yourself and there is no form.

The quickest way is Request a refund in the same place in the popup. It opens an email that already has your licence key, plan and version filled in, so we can find your order immediately. Send it as it is.

If that button does nothing, your computer has no mail app set up. Write to snapture26@gmail.com instead, from the address you paid with.

We answer within two business days. The refund itself is processed by Lemon Squeezy and lands back on the card you used, usually within a few days depending on your bank.

I don't know my licence key

You don't need it. Write to us from the email address you paid with and we can find your order from that alone. The key is only a shortcut that saves us a step. Cancelling doesn't need the key either, because the payment portal signs you in by email.

If you paid with a different address than the one you're writing from, say so in the email and we'll find it.

After you cancel

• Pro stays active until the end of the paid period. You are not cut off on the day you cancel.
• Files you have already made keep working forever, and importing them into Figma is never limited.
• Capturing goes back to the free plan: 5 captures, each with every feature included.
• You can resubscribe at any time and your old files are unaffected.

Still stuck?

Write to us and a person answers, usually within two business days. Tell us what you tried and what you saw.